Shipping policy

Cook Automotive Shipping Policy

Thank you for shopping with Cook Automotive. We are committed to processing and shipping your order as quickly and accurately as possible. Please review our shipping policies below.

 

Order Processing Times

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Orders placed:

  • After business hours
  • On weekends
  • On holidays

Will be processed on the next business day.

Please note that processing time is separate from shipping time.

Some items, including special-order or custom products, may require additional processing time. If your order requires extra time, we will notify you.

 

Shipping Methods & Delivery Times

Shipping times vary depending on:

  • Your location
  • The selected shipping method
  • Carrier service availability

Estimated delivery times are provided at checkout but are not guaranteed.

Cook Automotive is not responsible for shipping delays caused by carriers, weather conditions, supply chain issues, or other circumstances outside of our control.

 

Shipping Rates

Shipping rates are calculated at checkout based on:

  • Package weight
  • Package size
  • Shipping destination
  • Selected shipping method

Any applicable shipping fees will be clearly displayed before completing your purchase.

 

Order Tracking

Once your order ships, you will receive a tracking number via email.

Customers are responsible for monitoring tracking updates and ensuring delivery arrangements are made when necessary.

 

Damaged Packages

Please inspect your package immediately upon delivery.

If your package arrives damaged:

  1. Take clear photos of the packaging and item
  2. Contact us within 48 hours of delivery
  3. Retain all packaging materials

Failure to report damage within 48 hours may result in denial of the claim.

 

Refused Shipments

If an order is refused at delivery, the following may apply:

  • Return shipping fees
  • Original shipping charges
  • 15% restocking fee

These amounts will be deducted from any refund issued.

 

Incorrect Shipping Address Policy

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect address is provided:

  • Additional shipping fees may apply
  • Delivery delays may occur
  • Refunds will not be issued for lost packages due to incorrect address entry

If you notice an address error, please contact us immediately. Address corrections may not be possible once the order has shipped.

 

Missing Packages Policy

If your tracking information shows delivered, but you did not receive your package:

  • Check with neighbors or household members
  • Contact the shipping carrier directly
  • Notify us within 5 days

Cook Automotive is not responsible for packages lost or stolen after confirmed delivery.

 

Shipping Delays

While we work hard to meet estimated delivery times, delays may occur due to:

  • Weather conditions
  • Carrier service disruptions
  • High shipping volumes
  • Supply chain delays

Cook Automotive is not responsible for delays caused by shipping carriers or circumstances outside of our control.

 

International Shipping

For international orders:

  • Customers are responsible for all customs duties, taxes, and import fees
  • Delivery times may vary due to customs processing
  • International shipping fees are non-refundable

Cook Automotive is not responsible for delays caused by customs processing.

 

In-Store Pickup Policy

Skip shipping fees and pick up your order locally at our shop.

Pickup Location:
6095 BCR 809
Glenallen, MO 63751

Phone: (573) 208-8621

How In-Store Pickup Works

  • Select In-Store Pickup at checkout to avoid shipping charges.
  • Please call ahead to confirm your pickup time so we can have your order ready.
  • Orders are typically ready for pickup within 1–3 business days, depending on item availability.
  • You will be notified when your order is ready for pickup.

 

Pickup Requirements

To pick up your order, please bring:

  • A valid photo ID
  • Your order confirmation (printed or on your mobile device)

If someone else will be picking up your order, please notify us in advance and provide their name.

 

Pickup Timeframe

Orders must be picked up within 14 days of notification that the order is ready.

Orders not picked up within this timeframe may:

  • Be canceled
  • Be subject to a 15% restocking fee

Refunds will be issued according to our standard return policy.

 

Additional Notes

  • Some special-order or custom items may require additional time before they are available for pickup.
  • We recommend calling ahead before arrival to ensure your order is ready and available.

 

Contact Information

If you have questions about shipping, please contact us:

Email: derekcook92@yahoo.com
Phone: (573) 208-8621

We appreciate your business and are committed to providing reliable service and support.