Shipping Policy

Thank you for shopping with Cook Automotive. We are committed to
processing and shipping your order as quickly and accurately as possible.
Please review our shipping policies below.

All orders are processed within 1–3 business days (Monday–Friday,
excluding holidays).

Orders placed:

• After business hours
• On weekends
• On holidays

Will be processed on the next business day.

Please note that processing time is separate from shipping time.

Some items, including special-order or custom products, may
require additional processing time. If your order requires extra time, we will
notify you.

Shipping times vary depending on:

• Your location
• The selected shipping method
• Carrier service availability

Estimated delivery times are provided at checkout but are not
guaranteed.

Cook Automotive is not responsible for shipping delays caused by
carriers, weather conditions, supply chain issues, or other circumstances
outside of our control.

Shipping rates are calculated at checkout based on:

• Package weight
• Package size
• Shipping destination
• Selected shipping method

Any applicable shipping fees will be clearly displayed before completing
your purchase.

Once your order ships, you will receive a tracking number via
email.

Customers are responsible for monitoring tracking updates and ensuring
delivery arrangements are made when necessary.

Please inspect your package immediately upon delivery.

If your package arrives damaged:

1. Take clear photos of the
   packaging and item
2. Contact us within 48 hours of
   delivery
3. Retain all packaging materials

Failure to report damage within 48 hours may result in denial of the
claim.

If an order is refused at delivery, the following may apply:

• Return shipping fees
• Original shipping charges
• 15% restocking fee

These amounts will be deducted from any refund issued.

If your tracking information shows delivered, but you did not
receive your package:

• Check with neighbors or household
  members
• Contact the shipping carrier
  directly
• Notify us within 5 days

Cook Automotive is not responsible for packages lost or stolen after
confirmed delivery.

While we work hard to meet estimated delivery times, delays may occur due
to:

• Weather conditions
• Carrier service disruptions
• High shipping volumes
• Supply chain delays

Cook Automotive is not responsible for delays caused by shipping
carriers or circumstances outside of our control.

For international orders:

• Customers are responsible for all
  customs duties, taxes, and import fees
• Delivery times may vary due to
  customs processing
• International shipping fees are non-refundable
  

Cook Automotive is not responsible for delays caused by customs
processing.

Skip shipping fees and pick up your order locally at our shop.

Pickup Location:

6095 BCR 809
Glenallen, MO 63751

Phone: (573) 208-8621

How In-Store Pickup Works

• Select In-Store Pickup at
  checkout to avoid shipping charges.
• Please call ahead to
  confirm your pickup time so we can have your order ready.
• Orders are typically ready for
  pickup within 1–3 business days, depending on item availability.
• You will be notified when your
  order is ready for pickup.

 

Pickup Requirements

To pick up your order, please bring:

• A valid photo ID
• Your order confirmation
  (printed or on your mobile device)

If someone else will be picking up your order, please notify us in
advance and provide their name.

 

Pickup Timeframe

Orders must be picked up within 14 days of notification that the
order is ready.

Orders not picked up within this timeframe may:

• Be canceled
• Be subject to a 15% restocking
  fee

Refunds will be issued according to our standard return policy.

 

Additional Notes

• Some special-order or custom
  items may require additional time before they are available for
  pickup.
• We recommend calling ahead before
  arrival to ensure your order is ready and available.

If you have questions about your return, please contact us:

Email: derekcook92@yahoo.com

Phone: (573) 208-8621

We’re here to help and will do our best to resolve any issues quickly and
fairly.