Return Policy

Please read these terms carefully before requesting a return to ensure
minimal delays and a smooth transaction.

We offer a 30-day return policy, which means you have 30 days
from the date you receive your order to request a return.

All special order and custom items are final sale and are not eligible
for refunds or returns.

This includes, but is not limited to, all KangaroosTeam products.

To be eligible for a return, your item must:

• Be in the same condition
  that you received it
• Be unused
• Include all original
  packaging, tags, and components
• Include a receipt or proof of
  purchase

Returns that do not meet these requirements may be denied.

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, you must
contact us within 48 hours of delivery so we can evaluate the issue and
resolve it promptly.

If your package arrives damaged during shipping, please:

1. Take photos of the packaging and the
   damaged item
2. Contact us within 48 hours of
   delivery
3. Retain all original packaging
   materials

Failure to report shipping damage within 48 hours may result in the denial
of the claim.

It is the customer’s responsibility to verify that the part
ordered is correct for their vehicle before completing the purchase.

We strongly recommend confirming:

• Vehicle year, make, model,
  engine size, and trim
• OEM part numbers (when available)
  
• Compatibility details listed on
  the product page

If you are unsure about fitment, please contact us before placing your
order for assistance. We are real humans and are here to help! You can
contact us at derekcook92@yahoo.com or call us at (573)208-8621.

Parts ordered incorrectly due to fitment errors are still subject to:

• Standard return eligibility
  requirements
• Return shipping costs
• The 15% restocking fee

Cook Automotive is not responsible for incorrect parts ordered
without verifying fitment.

To request a return, please contact us:

Email: derekcook92@yahoo.com

Phone: (573) 208-8621

If your return is approved, we will provide:

• Return authorization instructions
  
• Shipping instructions
• Return label details (if
  applicable)

Returns sent without prior authorization will not be accepted, and
refunds will not be issued.

The following items are not eligible for return:

• Custom or special-order items
• Hazardous materials, flammable
  liquids, or gases
• Sale or clearance items
• Gift cards
• Used or installed items

If you are unsure whether an item qualifies for return, please contact us
before sending it back.

Installed, used, or attempted installation items are not eligible for
return.

Once a part has been:

• Installed
• Attempted to be installed
• Modified
• Damaged during installation

It becomes non-returnable, even if it does not fit.

We strongly recommend verifying compatibility before installation.

Many automotive products are covered by a manufacturer’s warranty.

Warranty coverage:

• Applies only to manufacturer
  defects
• Does not cover damage caused
  by improper installation, misuse, or normal wear
• Does not cover labor costs,
  towing, diagnostic fees, or vehicle downtime

If you believe your item is defective under warranty:

1. Contact us immediately
2. Provide proof of purchase
3. Provide photos and a description
   of the issue

We will assist you in processing the warranty claim according to
manufacturer guidelines.

Orders may be canceled before shipment.

Once an order has shipped:

• It cannot be canceled
• It must follow the standard
  return process

Special-order and custom items cannot be canceled once processing
begins.

Once your return is received and inspected, we will notify you whether
your refund is approved or denied.

If approved:

• Your refund will be issued to
  your original payment method
• The refund will be minus
  applicable fees, including the restocking fee
• Processing times vary by bank or
  credit card provider
• Most refunds are completed within
  7–14 business days after processing

For orders shipped to countries within the European Union,
customers have the right to cancel or return their order within 14 days,
for any reason.

To qualify:

• Items must be unused
• Items must include original
  packaging and tags
• Proof of purchase is required

For international orders:

• Customers are responsible for duties,
  taxes, and customs fees
• Delivery times may vary due to
  customs processing
• Returns from international
  locations must follow all return eligibility requirements

Original shipping fees are non-refundable.

If you have questions about your return, please contact us:

Email: derekcook92@yahoo.com

Phone: (573) 208-8621

We’re here to help and will do our best to resolve any issues quickly and
fairly.