Thank you for shopping with Cook Automotive. We are committed to
processing and shipping your order as quickly and accurately as possible.
Please review our shipping policies below.
Order Processing Times
All orders are processed within 1–3 business days (Monday–Friday,
excluding holidays).
Orders placed:
Will be processed on the next business day.
Please note that processing time is separate from shipping time.
Some items, including special-order or custom products, may
require additional processing time. If your order requires extra time, we will
notify you.
Shipping Methods & Delivery Times
Shipping times vary depending on:
Estimated delivery times are provided at checkout but are not
guaranteed.
Cook Automotive is not responsible for shipping delays caused by
carriers, weather conditions, supply chain issues, or other circumstances
outside of our control.
Shipping Rates
Shipping rates are calculated at checkout based on:
Any applicable shipping fees will be clearly displayed before completing
your purchase.
Order Tracking
Once your order ships, you will receive a tracking number via
email.
Customers are responsible for monitoring tracking updates and ensuring
delivery arrangements are made when necessary.
Damaged Packages
Please inspect your package immediately upon delivery.
If your package arrives damaged:
Failure to report damage within 48 hours may result in denial of the
claim.
Refused Shipments
If an order is refused at delivery, the following may apply:
These amounts will be deducted from any refund issued.
Incorrect Shipping Address Policy
Customers are responsible for providing accurate and complete shipping
information at checkout.
If an incorrect address is provided:
If you notice an address error, please contact us immediately.
Address corrections may not be possible once the order has shipped.
Missing Packages Policy
If your tracking information shows delivered, but you did not
receive your package:
Cook Automotive is not responsible for packages lost or stolen after
confirmed delivery.
Shipping Delays
While we work hard to meet estimated delivery times, delays may occur due
to:
Cook Automotive is not responsible for delays caused by shipping
carriers or circumstances outside of our control.
International Shipping
For international orders:
Cook Automotive is not responsible for delays caused by customs
processing.
In-Store Pickup Policy
Skip shipping fees and pick up your order locally at our shop.
Pickup Location:
6095 BCR 809
Glenallen, MO 63751
Phone: (573) 208-8621
How In-Store Pickup Works
Pickup Requirements
To pick up your order, please bring:
If someone else will be picking up your order, please notify us in
advance and provide their name.
Pickup Timeframe
Orders must be picked up within 14 days of notification that the
order is ready.
Orders not picked up within this timeframe may:
Refunds will be issued according to our standard return policy.
Additional Notes
Contact Information
If you have questions about shipping, please contact us:
Email: derekcook92@yahoo.com
Phone: (573) 208-8621
We appreciate your business and are committed to providing reliable
service and support.
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
We deliver exceptional automotive and heavy equipment repair using advanced diagnostics to get the job done right the first time and minimize downtime. No excuses! Just precision, innovation, and results that keep you working.
